Last updated: March, 2022

Please read these Terms and Conditions carefully before using the service.

Shipping

Processing time: The time I need to prepare an order for shipping is about 2-3 days. For details, see individual items.

Delivery time: The delivery time is from 5 to 7 business days.

Worldwide shipping.

Customs and Import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs. All packages have track and trace. Tracking information with be sent to you when your order is being processed.

Damaged Delivery

I do my best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrives damaged, please let me know straight away so I can help you solve the problem.

I always offer to send out replacements for damaged items.

Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to hello@opale.design

Returns & exchanges

I do not accept returns and exchanges.
I do not accept cancellations.
But please contact me if you have any problems with your order.

Refund policy

If you have any problems with your order and ask for a refund: The refund policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Colors

Due to the calibration differences between computer monitors, tablets and smartphones, etc. the color on the poster shown on our website may vary slightly from the actual poster.